Effective Date: 10.03.2026
ElisiumScape respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website or services.
We may collect certain types of information to provide and improve our services. This may include personal information such as your name, email address, phone number, billing information, and travel details provided during booking or communication.
We may also collect technical data automatically when you visit our website, including your IP address, browser type, device information, and general website usage data. This information helps us maintain website security, improve functionality, and enhance user experience.
The information we collect is used to provide and improve our services. This includes processing bookings, communicating with clients, and delivering concierge services requested by users.
We may also use this data to improve the functionality and performance of our website, send relevant travel offers or updates, and provide customer support when needed.
ElisiumScape processes personal data based on several legal grounds. These include contractual necessity when information is required to complete bookings or provide services, legitimate business interests to improve our operations, legal compliance where data retention is required by law, and user consent when users voluntarily provide personal information.
In order to deliver booked services, we may share certain information with relevant third parties such as property owners, concierge partners, payment processors, and travel service providers. This sharing occurs only when necessary to fulfill reservations or service requests.
ElisiumScape does not sell or trade personal data to third parties.
All payments are processed through secure third-party payment providers. ElisiumScape does not store full credit card or payment card details on its servers. Payment processing partners follow industry-standard security protocols to protect financial information.
Our website uses cookies to enhance user experience and improve website performance. Cookies allow us to analyze website traffic, understand user behavior, and personalize certain content or features.
Users who prefer not to allow cookies may disable them through their browser settings, although doing so may affect some website functionality.
ElisiumScape implements reasonable technical and organizational measures to protect user data against unauthorized access, misuse, alteration, or loss. While we take data protection seriously, no internet-based system can guarantee absolute security.
Personal information is retained only for as long as necessary to provide requested services, comply with legal obligations, and resolve disputes when required. Once data is no longer needed, it is securely deleted or anonymized.
Users may have certain rights regarding their personal data. These rights may include requesting access to personal information, correcting inaccurate information, requesting deletion of data, or restricting certain types of data processing
Requests regarding personal data may be submitted by contacting: info@elisiumscape.com
The ElisiumScape website may contain links to external websites for convenience or additional services. ElisiumScape is not responsible for the privacy practices, policies, or content of these third-party websites.
This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or data practices. The most recent version will always be available on the website.
ElisiumScape offers optional concierge services designed to enhance the guest experience during their stay or travel arrangements. These services may include airport transfers, private jet charters, private chefs, yacht charters, chauffeur services, restaurant reservations, event planning, security services, wellness services, and other luxury experiences.
These services are provided by independent third-party providers.
ElisiumScape acts solely as a facilitator and coordinator between guests and service providers. Unless explicitly stated otherwise, ElisiumScape does not own, operate, or directly control the services provided by third parties.
The contractual relationship for concierge services exists directly between the guest and the service provider.
Prices for concierge services may vary depending on factors such as availability, seasonal demand, provider pricing, and any special requests made by the guest. All concierge services will be confirmed with pricing details before final booking confirmation.
Cancellation policies for concierge services are determined by the individual service providers. Some services may require advance payment, non-refundable deposits, or minimum notice periods for cancellation. These conditions will be clearly communicated at the time of booking.
ElisiumScape shall not be liable for delays caused by service providers, service interruptions, accidents or injuries occurring during third-party services, or cancellations made by service providers. However, ElisiumScape will make reasonable efforts to assist clients in resolving any issues that may arise.
A reservation is considered confirmed once payment has been received and written confirmation has been issued. All bookings remain subject to property availability at the time of confirmation.
Bookings may require a deposit at the time of reservation or full payment prior to arrival, depending on the property or experience being booked. Payment terms may vary and will be communicated during the booking process.
Many luxury properties require a security deposit to cover potential damages during the stay. Security deposits may be pre-authorized on a credit card or charged prior to arrival and are typically refunded after check-out inspection if no damages are found.
Cancellation policies vary by property and may include non-refundable deposits, partial refunds depending on the cancellation notice period, or full payment requirements for late cancellations. Specific cancellation terms will always be provided at the time of booking.
ElisiumScape shall not be held liable for cancellations, delays, or disruptions caused by events beyond reasonable control. These may include natural disasters, government restrictions, strikes, pandemics, or travel disruptions.
The information provided on the ElisiumScape website is intended for general informational purposes only. While we strive to maintain accurate and up-to-date information, ElisiumScape does not guarantee the completeness of information, continuous availability of services, or error-free content.
Property details, availability, and pricing may change without prior notice. Images displayed on the website are intended to represent the property and may vary slightly from the actual experience.
ElisiumScape reserves the right to modify, suspend, or discontinue services or website content at any time without prior notice.
ElisiumScape operates as a luxury travel platform that connects guests with independent property owners and service providers. ElisiumScape does not own, manage, or control the properties or services listed on the platform unless explicitly stated otherwise.
All contractual obligations related to the provision of accommodation or services are established directly between the guest and the respective provider.
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